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Ticket response time can be up to 2 business days.
Our support team operates five days a week, from 10:00 to 20:00 in Central European Time (CET, GMT+1), and strives to handle each ticket in a timely manner. However, our response time may be delayed by one or two business days during weekends or official government holidays.
If a ticket remains unresponsive for more than one or two business days or is unrelated to our support items, it will be locked. Additionally, duplicate ticket issues may also result in ticket locking. Thank you for your cooperation.
